Contact information

Eden Customer Support

Here to help with your order

Last updated: 22 July 2026

We are happy to help with questions about our products, online orders, delivery, cancellations, returns or refunds. Choose the contact method that suits you best.

Contacting us about an online order Email is the preferred way to contact us about an online order, return, refund, cancellation or delivery enquiry. Please include your order number so that we can identify your purchase and respond more efficiently.

Email

support@edenhomegifts.com

Use this email for product questions, existing orders, delivery enquiries, cancellations, returns, refunds and complaints.

Phone

+44 131 220 3372

You can call us during our shop opening hours.

Visit our Edinburgh shop

Eden
37 Cockburn Street
Edinburgh, EH1 1BP
United Kingdom

Get directions on Google Maps

This is Eden’s business, dispatch and return address.

Opening hours

Monday to Sunday: 10:00 AM – 6:00 PM

Online order enquiries

For questions relating to an order placed through edenhomegifts.com, please email support@edenhomegifts.com .

Please include:

  • Your order number
  • The email address used when placing the order
  • A clear description of your question or issue
  • Photographs, where relevant to a damaged or incorrect product

We aim to respond as soon as reasonably possible during shop opening hours.

Returns

Please contact us before sending a return so that we can confirm the appropriate return method and identify your parcel when it arrives.

Returns should be sent to the address below after contacting us:

Eden
37 Cockburn Street
Edinburgh, EH1 1BP
United Kingdom

Full information about eligibility, time limits, return postage and refunds is available in our Returns, Refunds and Cancellations Policy .

Contact details

Email: support@edenhomegifts.com

Phone: +44 131 220 3372

Business address:
Eden
37 Cockburn Street
Edinburgh, EH1 1BP
United Kingdom

Shop opening hours: Monday to Sunday, 10:00 AM to 6:00 PM.