Payment Information

This page explains how payments are handled when you place an order with Eden through edenhomegifts.com.

Currency

All product prices and order totals on our website are displayed and charged in pounds sterling (GBP).

The complete order total will be displayed during checkout before you submit your order.

Available payment methods

Eden accepts a range of secure payment methods, including major credit and debit cards and eligible digital-wallet or instalment options.

Depending on availability at checkout, these may include:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• UnionPay
• Apple Pay
• Google Pay
• Shop Pay
• Klarna

Only the payment methods displayed during checkout are available for your order.

Payment security

Payments are processed through the secure payment option selected during checkout.

Full payment-card details are processed by the relevant payment provider. Eden may receive limited transaction information, such as:

• Payment status
• The general type of payment method used
• Limited or partially masked payment details
• Transaction and refund references

Eden does not receive or store your full payment-card number.

When payment is taken

Payment must be successfully authorised before an online order can be completed.

If payment cannot be authorised, the checkout will not complete and the order will not proceed.

After a successful checkout, we will send an order-confirmation email to the email address supplied with the order.

One-time purchases

All products currently sold through Eden’s online shop are offered as one-time purchases.

Eden does not currently operate product subscriptions or recurring billing.

Failed or declined payments

If your payment is declined or cannot be completed:

• Check that your payment and billing details are correct
• Try the payment again
• Use another payment method displayed during checkout
• Contact your bank or payment provider if the issue continues

Eden cannot override a payment decision made by your bank or payment provider.

Payment and order verification

In some circumstances, a transaction may require an additional payment or security check before the order can be processed.

Eden may contact you using the details supplied with the order where information is reasonably required to:

• Confirm an order detail
• Resolve a payment issue
• Prevent suspected fraud or unauthorised use
• Protect the customer and the business

If an order cannot be verified or processed, we may cancel it and refund any successfully captured payment to the original payment method.

Refunds

Approved refunds are issued to the original payment method used for the order.

Once Eden issues a refund, your bank or payment provider may require additional time before the amount appears in your account.

Full information about eligibility, return instructions and refund times is available in our Returns, Refunds and Cancellations Policy .

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