Shipping policy
At Eden Home Gifts, we aim to deliver your order safely and promptly throughout the United Kingdom.
Order Processing
Orders are normally processed within 1 business day after payment has been successfully confirmed.
Orders placed during weekends or UK public holidays will be processed on the following business day.
Shipping Area
We currently deliver to addresses within the United Kingdom.
Shipping Cost
We offer Free Standard Shipping on all UK orders. Customers will not be charged additional handling or packaging fees.
Estimated Delivery Time
Standard delivery usually takes 2–5 business days after the order has been dispatched.
Delivery estimates are not guaranteed and may occasionally be affected by courier delays, public holidays, severe weather, or unusually busy periods.
Order Confirmation and Tracking
After placing an order, you will receive an order confirmation at the email address provided during checkout.
Once your parcel has been dispatched, we will send a shipping confirmation email. Tracking information will be included whenever it is available from the courier.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Eden Home Gifts is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address details supplied by the customer.
Delayed or Missing Orders
Please allow the full estimated delivery period before contacting us.
If your order has not arrived after the expected delivery timeframe, contact our customer support team so we can check the shipment with the courier.
Damaged Parcels
If your order arrives damaged, please contact us within 7 days of delivery and provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will review the matter and offer an appropriate solution where applicable.
Contact Us
For shipping and delivery questions, contact:
Eden Home Gifts
Email: support@edenhomegifts.com
Delivery area: United Kingdom
Estimated delivery: 2–5 business days
Shipping cost: Free Standard Shipping